Delivering Technical Qualification and Credential Management

Trust and Verify

Since 9/11 and Katrina, we face new security challenges in how we organize and manage identity verification and credentials. Whether its utility workers, electric power workers, or telecom industry workers, when a worker reports to a site for a job, the team commander needs to know who are they are, and if they have an attribute assigned so they can be deployed immediately. This validation and credential information must be secure, updated in real-time, and readily available.

The Challenge

S.M. Electric, a leading provider to the Electric Power and Refinery Market in the Northeast and a subsidiary of Matrix Service Industrial Contractors, Inc. has been completing mission-critical projects, from complex electrical installations, system upgrades to commercial maintenance. Their sixty-five years of success is soundly based on their reputation to successfully achieve what no one else can. They set the industry standard for excellence.

In the field, with the demanding circumstances they operate under, S.M. Electric must know that their every crew is the best trained and most suited for the job at hand. Because each job is different, S.M. Electric works with relevant unions to provide the most suited personnel. The challenge for S.S. Electric was how to verify the identity and credentials of these workers who arrive at mission-critical frontline sites.

The Solution

Real-Time Technology Group worked with S.M. Electric to understand the complex aspects of their security needs and their unique operational requirements. Using Real-Time Verification™ a proven, flexible, reliable technology, we tailored an application based on their specs. With this application s the S.M. Electric Teams can efficiently confirm workers' identification and validate their credential information on site, using one technology.

The Benefit

RTV provided a cost-efficient, accessible, secure process to access, maintain, and securely make available identification/credential information of site crews in real-time. RTV continues to provide a sustainable framework that is scalable and helps to establish a new level of trust and information sharing required among those serve within the infrastructure community.